A cold house, a dead furnace. Lorela takes the call.
When the first cold snap hits, the phone never stops. Lorela is an AI assistant for HVAC technicians: she takes the calls you can't get to, writes down the fault or the request for a new installation and sends you a summary by email or in the app.
Updated November 8, 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. The number on your cards and your truck stays yours.
2
Your phone still rings first
You take calls as usual. Lorela steps in when you're under a furnace, in another house or simply booked solid in the busy season.
3
A summary after the call
Who called, whether the heat is out or they want a new installation, and how urgent it is - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His water heater is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My water heater is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A dead furnace
Records what the customer says isn't working and how urgent it is. The summary gives you what you need to call back and decide whether to roll a truck.
A new installation
Finds out what kind of installation it is and when it would suit, and takes a contact. You set the date later, calmly.
The seasonal rush
In the first week of freezing weather she can take several calls at once. You find the requests in your summaries and get to them when you have room.
A regular customer
Looks up your contacts, so she recognizes a client whose system you installed last year by number and greets them by name.
7 days free, then $19 a month. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
What does she do if a caller describes a gas leak or another danger?
If the caller describes a danger, she can point them to 911 and pass the description on in the summary. Lorela is not an emergency service and does not replace a professional assessment of the fault.
Can she book a rough time for a visit?
No, she doesn't promise a time - she doesn't know your calendar. She notes when it would suit the caller, and you confirm the time when you call back.
Does it work outside the heating season?
Yes, all year. Outside the season there are fewer urgent calls and more requests for service and installations.
Hear how Lorela talks to a customer
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.